pk58 Privacy Policy

1.Who We Are and How to Contact Us

pk58 is the operator of the online gaming platform accessible at pk58.app. For the purposes of data protection law, pk58 acts as the data controller in respect of the personal data of its registered players and website visitors.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how pk58 handles your personal data, you may contact our dedicated privacy team:

• Live Chat: Available 24/7 at pk58.app
• Email: [email protected] (displayed as plain text only)

2.What Personal Data pk58 Collects

pk58 collects the following categories of personal data from players and website visitors:

• Identity Data: Full name, date of birth, gender, nationality, CNIC number or passport number.
• Contact Data: Email address, Pakistani mobile phone number, residential address (city, province, postcode).
• Account Data: Username, hashed password, account registration date, account status, and preferences.
• Financial Data: JazzCash account number, Easypaisa account number, bank account details (where applicable), transaction history, deposit and withdrawal records. Note: pk58 does not store full payment card numbers — these are handled exclusively by our PCI-DSS compliant payment processors.
• KYC Data: Copies of government-issued identity documents (CNIC, passport), utility bills, or bank statements submitted for identity verification.
• Gaming Data: Betting history, game session history, sports betting markets and selections, bonus usage, and responsible gaming tool settings.
• Technical Data: IP address, browser type and version, device type, operating system, session timestamps, and geolocation data (city-level, derived from IP).
• Communications Data: Records of your interactions with pk58 customer support, including live chat transcripts and email correspondence.

3.How We Collect Your Personal Data

pk58 collects personal data through the following means:

• Direct provision by you: When you register a pk58 account, make a deposit, submit a withdrawal request, complete KYC verification, or contact customer support.
• Automated collection: When you visit pk58.app, our servers automatically collect technical data including IP addresses, session data, and browser information via cookies and server logs.
• Payment processors: When you make a JazzCash, Easypaisa, or bank transfer deposit, our payment processors share transaction confirmation data with pk58 to credit your account.
• Identity verification providers: Where pk58 uses a third-party KYC service to verify identity documents, that provider shares the verification outcome (pass/fail) and certain extracted data points with pk58.

4.Legal Basis for Processing Your Data

pk58 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the pk58 gaming services you have registered for, including account management, processing deposits and withdrawals, and delivering game results.
• Legal obligation: Processing required to comply with anti-money laundering obligations, player age and identity verification requirements, and regulatory reporting obligations under pk58's operating licence.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving pk58's services — where these interests are not overridden by your rights.
• Consent: Where pk58 sends you optional marketing communications (bonus notifications, promotions), this is based on your express consent, which you may withdraw at any time through your account settings.

5.How pk58 Uses Your Personal Data

pk58 uses your personal data for the following specific purposes:

• Creating, managing, and maintaining your pk58 account;
• Processing deposits via JazzCash, Easypaisa, and other accepted payment methods, and processing withdrawal requests;
• Verifying your identity and age in compliance with KYC requirements;
• Detecting and preventing fraud, money laundering, and other prohibited activities;
• Monitoring gaming activity for responsible gaming purposes and applying protective measures where indicators of gambling harm are detected;
• Providing customer support and resolving disputes;
• Complying with legal and regulatory obligations applicable to pk58's operating licence;
• Improving pk58 platform functionality, game selection, and user experience based on aggregated usage data;
• Sending transactional communications (account activity, withdrawal confirmations, security alerts);
• Sending promotional communications where you have consented to receive them.

6.Sharing Your Personal Data with Third Parties

pk58 does not sell your personal data to any third party. pk58 shares personal data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and card scheme processors receive only the data strictly necessary to process your financial transactions.
• Identity verification providers: Third-party KYC providers receive identity document data solely to perform verification on pk58's behalf.
• Game software providers: Game session data (player ID, bet amounts, game results) may be shared with certified game providers (such as Evolution Gaming, Pragmatic Play, PG Soft) for game integrity and audit purposes.
• Licensing authority: pk58 may be required to disclose certain player data to its gaming licence authority in connection with regulatory audits or investigations.
• Law enforcement: pk58 will disclose personal data to law enforcement, regulatory bodies, or courts where legally required to do so.
• Professional advisers: Legal, accounting, and auditing firms may access personal data under confidentiality obligations in the course of providing professional services to pk58.

All third parties who process personal data on behalf of pk58 are bound by data processing agreements that require them to protect your data in accordance with applicable data protection standards.

7.International Data Transfers

pk58 is an international gaming platform and your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, pk58 ensures that appropriate safeguards are in place — including contractual clauses based on internationally recognised data protection standards — to maintain the protection of your personal data regardless of where it is processed.

8.Cookies and Tracking Technologies

pk58 uses cookies and similar technologies on pk58.app for the following purposes:

• Essential cookies: Required for the pk58 platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Performance cookies: Collect anonymised data about how visitors use pk58.app to help us improve platform performance and fix errors.
• Preference cookies: Remember your platform preferences (language, display settings) across sessions.

pk58 does not use third-party advertising or tracking cookies that follow you across other websites. You may manage cookie preferences through your browser settings, noting that disabling essential cookies will impair your ability to use pk58.

9.Data Security

pk58 implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pk58 servers;
• Encrypted storage of personal data at rest on pk58 servers;
• Two-factor authentication (2FA) available for all player accounts;
• Role-based access controls limiting internal employee access to personal data to those with a legitimate operational need;
• Regular security audits and penetration testing;
• Incident response procedures to detect, assess, and respond to personal data breaches.

While pk58 takes all reasonable measures to protect your data, no online platform can guarantee absolute security. If you suspect that your pk58 account has been compromised, contact our support team immediately.

10.Data Retention

pk58 retains personal data for the following periods:

• Account data: Retained for the duration of your pk58 account and for 5 years following account closure, to comply with anti-money laundering and gaming regulatory retention obligations.
• Financial and KYC data: Retained for 7 years from the date of the relevant transaction or verification, in accordance with financial record-keeping obligations.
• Communications data: Customer support records retained for 2 years from the date of the interaction.
• Technical/log data: Server logs and IP records retained for 12 months for security and fraud prevention purposes.

Data is securely and irreversibly deleted or anonymised at the end of the applicable retention period.

11.Your Rights as a Data Subject

Subject to applicable data protection law, you have the following rights in respect of your pk58 personal data:

• Right of access: Request a copy of the personal data pk58 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data in your pk58 account.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restrict processing: Request that pk58 limit the processing of your data in certain circumstances.
• Right to data portability: Request a copy of your account data in a structured, machine-readable format.
• Right to object: Object to processing based on pk58's legitimate interests where your particular circumstances warrant it.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pk58 via live chat or at [email protected]. pk58 will respond to all data subject requests within 30 days.

12.Children and Minors

pk58 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If pk58 discovers that personal data of a minor has been collected, that data will be deleted immediately and the account closed. If you believe a minor has registered on pk58, please contact our support team without delay.

13.Responsible Gaming and Data Processing

pk58 uses gaming activity data — including deposit frequency, session duration, bet sizes, and loss patterns — for responsible gaming monitoring purposes. This processing is carried out on the basis of pk58's legal obligations and legitimate interests in player protection. Where this data indicates potential gambling-related harm, pk58 may proactively apply protective measures to your account, including bonus restrictions, spending alerts, or referral to pk58's responsible gaming support tools. This processing is designed to protect you, and does not involve profiling for commercial purposes. For more information, visit our Responsible Gaming page.

14.Changes to This Privacy Policy

pk58 may update this Privacy Policy from time to time to reflect changes in data protection law, our data practices, or our gaming operations. Material changes will be communicated to registered players via email or an in-platform notification at least 14 days before the changes take effect. The date at the top of this policy always reflects the current effective version. Continued use of pk58 following notification of changes constitutes acceptance of the updated policy.

15.Complaints

If you believe pk58 has mishandled your personal data, you have the right to lodge a complaint. pk58 asks that you contact our support team in the first instance, as most concerns can be resolved quickly at this stage. If you are not satisfied with pk58's response, you may escalate your complaint to the relevant data protection supervisory authority or the dispute resolution body designated by pk58's gaming licence authority.